YOUR DELIVERY DRIVERS DEAL MORE DIRECTLY WITH CUSTOMERS THAN YOUR CUSTOMER SERVICE TEAM. THEY ARE OFTEN THE FACE OF YOUR COMPANY.
Managing mobile workers can be a difficult challenge for companies. The employee is out in the field and has little direct supervision. Knowing what workers are doing is only part of the challenge. Effectively using that information to develop objective performance metrics is critical. Easy Metrics simplifies that challenge through its ability to merge multiple disparate data sets and transform them into usable intelligence. The end result is a holistic view of your employees’ performance across multiple areas such as customer satisfaction, cost, safety, compliance, etc.
Example Activities
- Driving
- Unloading product
- Customer interaction
- Safety
- Regulatory compliance
- Customer satisfaction
Outputs
- On time delivery %
- Safety
- Fuel Utilization Score
- Idle Time
- Plan vs Actual Miles
- Unloading productivity and cost
- % Time above speed limit
Potential Data Sources
- PeopleNet Fleet Management
- Vehicle telematics (Cummins, Zonar)
- Modjoul (employee telematics)
- Time Clocks (ADP, Kronos)
- Job Trak©
- Descartes
- Mobile Telematics (Verizon)
Results
- Cost to serve visibility
- Employee performance
- Improved safety
- Improved on time delivery
- Reduced labor costs
- Individual Pay for Performance
