Closing the Performance Gap: How to Bring Every Facility Up to Your Top 20%
How operations leaders reduce variability, benchmark performance across sites, and align execution with margin goals
Overview
Most distribution networks have a handful of facilities that consistently outperform the rest. The challenge is that those results rarely scale across the network.
Each facility often operates with different processes, expectations, labor behaviors, and cost structures. Over time, that variability makes performance harder to benchmark consistently and creates operational blind spots that quietly erode margin.
In this on-demand webinar, Dwight Klappich, former Gartner VP Analyst and Fellow, joins Dean Dorcas, CEO of Easy Metrics, for a discussion on how operations leaders can systematically reduce variability across facilities and bring underperforming sites closer to top-quartile performance.
The conversation explores how organizations benchmark performance across sites, identify what actually drives superior operational outcomes, and operationalize those insights in a way that is measurable and repeatable.
Using a Targeted Cost-to-Serve approach, examine how leaders can determine whether each facility is operating at the cost structure required to support margin expectations — because productivity gains without financial alignment often fail to improve overall profitability.
For COOs, operations leaders, and finance teams managing multi-site distribution networks, this session provides a practical framework for improving execution consistency, reducing operational variability, and making more confident data-driven decisions across the enterprise.
In this webinar you will learn:
- How to benchmark facility performance consistently across your network
- Why top-performing facilities outperform — and how to operationalize those drivers elsewhere
- How variability across sites impacts cost structure and margin performance
- What standardized operational metrics are required for network-wide visibility
- How Targeted Cost-to-Serve analysis helps align operational execution with financial goals
- How leading organizations reduce performance gaps and improve execution consistency across facilities
