Labor Is a Margin Decision: How Reyes Coca-Cola Bottling Spent a Decade Making It Stick
How operations leaders reduce variability, benchmark performance across sites, and align execution with margin goals
Overview
Reyes Coca-Cola Bottling has spent a decade getting to a place most operators never reach: labor performance that drives financial outcomes, not just an operations metric.
In this webinar hosted by Scott Luton & Kim Reuter, John Ferrell, Field Operations Manager at Reyes Coca-Cola Bottling, and Richard Knight, Senior Director of Solutions at Easy Metrics, will share what that looks like in practice, and what other leaders can learn from it.
The conversation centers on cost and margin rather than throughput alone, and on how leading operators are reframing labor performance as a financial lever rather than a productivity one. At Reyes, that reframe took both: unified data practices, where integrating labor and workflow data exposed exactly where time and cost were going each day, and the mindset shifts and phased rollout that made it hold.
John and Richard will get into why the financial outcome depended on the second as much as the first. A firsthand story rounds out the discussion: using efficiency gains to support and strengthen the workforce, with less overtime and more normalized workdays, not just a better balance sheet.
The discussion will also touch on how sustained labor performance can inform bigger-picture decisions, including how operators think about capital investment and automation timing.
Key Takeaways
- From early adoption to a mature, data-driven operation, with less overtime and more normalized workdays
- How integrated data exposes where time and cost really go
- What it takes to scale: phased rollout and change management that make it stick
- How labor performance can factor into capital and automation investment decisions
