“A box is a box!” Those were the infamous words a manager at one of our customer facilities stated to us years ago. No matter how hard we tried, we could not convince him that a box is not [ … ] Read More
Category Archives: Customer Profitability
Cost to Serve – the 4th Dimension of Labor Standards
Engineered labor standards focus on all of the measurements that compose a unit of productivity for an employee. The labor standard formula is: labor standard = AX+BY+CZ + . . . Where A, B and C are the calculated [ … ] Read More
Using Easy Metrics to Track to Budget
A top priority for most General Managers is meeting their monthly budget. Since labor is usually the largest controllable expense for most operations, gaining visibility and control over these costs can be a crucial component in a person’s ability [ … ] Read More
Tracking 100% of your Labor Costs
Peter Drucker is quoted as saying “You can’t manage what you can’t measure!”. The world is now awash in data and measurements. The challenge is to understand which ones are important and drive the success in your business. Traditionally, [ … ] Read More
What is Cost to Serve
Cost to serve is the cost analysis of all cost factors that go into the service of a customer or production of a product. This analysis enables you to accurately calculate each customer’s and product’s profitability. For most companies, [ … ] Read More
Cost to Serve Podcast
Cost to Serve is becoming critical to know and manage to in today’s hyper competitive retail environment. This podcast discusses methodologies for cost to serve as well as the value that can be created from it. Read More
Measuring ROI with Labor Management
Implementing a Labor Management System can be a powerful way to reduce the cost of labor at your facility, but before deciding to move forward you should have a plan on how you are going to generate and measure [ … ] Read More
Multiple Data Sources Podcast
The internet of things (IoT) has arrived and the explosion of data sources in the operational environment has begun. This podcast explains the tremendous value that can be gleaned from integrating multiple data sources together into your labor [ … ] Read More
The True Cost of Retail Compliance Chargebacks
If you are a manufacturer, you likely have retail customers on an eager “treasure hunt” for quality issues to recover their associated chargebacks (sometimes referred to as “expense-offsets”). Was the label not placed perfectly? Chargeback. Were there errors on [ … ] Read More
Free Webinar: Cost To Serve and Operational Accounting
Join Us August 26, 2014 at 11:00 am PST for a FREE webinar on Cost to Serve. Learn more and Sign Up Now Want to get operational cost visibility, and finally know where you are making and losing money [ … ] Read More