What is Cost to Serve

Cost to serve is the measurement of cost factors that go into the servicing of a customer, or the production of a product. When paired with revenue, cost to serve analysis enables you to accurately calculate profitability by customer, product types, production lines, facilities, processes.  Cost to serve analysis enables you to accurately identify unprofitable […]


Measuring Continuous Improvement

Most operations have some kind of continuous improvement initiative ongoing at any given time. There are a variety of continuous improvement methodologies: Kaizen, Six Sigma, Lean and Total Quality Management are all good examples. One of the most common improvement models is the PDCA (Plan, Do, Check, Act). Each step is distinct and intuitive: Plan: […]


5 Must-Haves for Job Coding

Job coding is imperative for a successful labor management system; without it, you will be able to see only 50-70% of the work performed in your operation. In today’s hyper-competitive supply chain, that missing visibility can have a major impact on your operations. If your operation’s annual labor spend is $5 million, not using job […]


7 Must-Haves for Good Labor Management

Good labor management has become a necessity in today’s very competitive distribution environment. In our hundreds of implementations, we have learned that there are 7 key factors you must have for a successful labor management program (LMS). They are: 1. Track 100% of Time The goal of any labor management system should be to see […]



The Challenge of Seasonal Labor

Happy Holidays! To most of the United States, those words bring thoughts of family and fun. However, for those of us in distribution, they can bring a sense of dread for the massive rush of product that must flow through the supply chain to meet insatiable demands. This rush is also commonly referred to as […]


Plugging the Gaps in your Data

Continuing the discussion of data driven standards and the gaps in data that all companies have to deal with, this blog will address the problems of missing work flow data and missing metrics. Missing Work Flow Data A normal warehouse management system (WMS) will only capture about 50-60% of the actual work flow that occurs […]


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